TERMS & CONDITIONS FOR PAUSE & PLAY ESCAPE ROOMS HAMBURG AND STUTTGART
1.1 By sending the order, the Customer submits a binding offer. Only with the allocation and sending of the order number by 2CP GmbH to the customer, a contract between the customer and 2CP GmbH is concluded. The sending of the order confirmation is the delivery of the ticket for participation in the event.
1.2 The purchase of vouchers can be revoked in accordance with No. 5.
1.3 When purchasing tickets for participation in events, cancellation or postponement of the date is not possible (see No. 5.1.)
2.1 The total price of the order is due for payment immediately after conclusion of the contract for the payment methods “Paypal” and “Credit Card”, if these payment methods are offered.
2.2 If the payment method “card payment on site” is offered, the total price of the order is due on the day of the event, in deviation from 2.1, and must be paid before the start of the game on site in the branch by EC card or credit card.
3.1 The ticket purchased by the customer for participation in events entitles the customer and other persons named by the customer to participate in the booked game on the date noted on the ticket (the order confirmation) at the specified time.
3.2 If the customer appears late, the game time will be reduced according to the delay. In the event of non-appearance, the customer’s claim to the performance of the event shall be forfeited. The obligation to pay the total price of the order remains, cf. point 2.
3.3 Children and young people under the age of 14 must be accompanied by a parent or guardian. Otherwise the admission can be denied.
4.1 The vouchers are valid exclusively for the payment of tickets for participation in events offered by 2CP GmbH.
4.2 A claim for cash payment of the vouchers against 2CP GmbH is excluded as long as the service is offered.
4.3 The vouchers issued by 2CP GmbH are valid for 36 months (3 years) from the date of purchase.
5.1 Right of Cancellation for the Purchase of Tickets
When purchasing tickets to participate in Escapegames, a contract is concluded between 2CP GmbH and the customer for the provision of services in connection with leisure activities, which provides for a specific date or period for the performance (see § 312 g para 2 No. 9 BGB). Therefore, according to § 312 g para. 2 no. 9 BGB, there is no right of withdrawal for the customer, regardless of the chosen method of payment. Each purchase of tickets through participation in Escapegames is therefore binding immediately after confirmation according to 2.1 by 2CP GmbH and obligates the customer to pay the total price of the order.
5.2 Right of withdrawal for the purchase of digital goods
With the buyer’s consent to the cancellation policy, the buyer agrees when purchasing a digital good that the executing company before the expiry of the cancellation period begins with the execution of the contract and the digital good is made available to the customer as a download. In addition, the purchaser agrees that he loses his right of withdrawal upon commencement of the execution of the contract.
5.3 Right of revocation when purchasing vouchers on site in the store
In the case of the purchase of a voucher which takes place in the simultaneous physical presence of the contractual partners or their authorized representatives (e.g. purchase in the branch), there is no distance contract within the meaning of § 312 b BGB. The customer shall therefore have no right of revocation.
5.4 Right of revocation for all other voucher purchases
For all other voucher purchases, the following shall apply to contracts with consumers:
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise your right of withdrawal, you must contact us,
2CP GmbH, Bremer Reihe 24, 20099 Hamburg, 040 6456 9263, email@example.com
inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample cancellation form, although this is not mandatory.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of revocation
If you revoke this contract, we must repay all payments that we have received from you immediately and no later than fourteen days from the day on which we received notification of your revocation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
To 2CP GmbH, Bremer Reihe 24, 20099 Hamburg
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the voucher described below:
Order number / invoice number
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for paper notification) Date
(*) Delete what is not applicable.
End of the cancellation policy and the sample cancellation form
5.4 In the event of cancellation by the customer, the following applies:
2CP GmbH deactivates the voucher. If the voucher has already been paid for before cancellation, 2CP GmbH will refund the customer the purchase price.
6.1 If the customer is a consumer, 2CP GmbH retains ownership of the purchased item until full payment of the total price of the order. The corresponding security rights can be transferred to third parties.
6.2 If the customer is an entrepreneur acting in the course of his business or a special fund under public law or a legal entity under public law, 2CP GmbH retains ownership of the purchased item until all outstanding claims arising from the business relationship with the customer. The corresponding security rights can be transferred to third parties.
7.1 The customer may only set off counterclaims that have been legally established or recognized by 2CP GmbH or are undisputed.
7.2 A right of retention exists for the customer only if and to the extent that the counterclaim results from the same contractual relationship.
8.1 The 2CP GmbH is liable in the following cases in any case without limitation:
– according to the product liability law
– for damage caused intentionally or by gross negligence
– in case of fraudulent concealment of defects
– for damages resulting from injury to life, body or health
– for damages resulting from the breach of a warranty.
8.2 If a breach of essential contractual obligations (so-called cardinal obligations) is based only on simple negligence, the liability of 2CP GmbH is limited to the replacement of the contract-typical and foreseeable damage.
8.3 Except for the cases mentioned in paragraphs 8.1 and 8.2, 2CP GmbH is not liable for damages caused by ordinary negligence.
8.4 As far as the liability of 2CP GmbH is excluded or limited according to paragraphs 8.1 to 8.3, this also applies to the liability of its vicarious agents.
9.1 The law of the Federal Republic of Germany applies exclusively. If the customer is a consumer with a habitual residence outside the Federal Republic of Germany, he or she can always rely on the law of the country in which the customer has his or her usual place of residence.
9.2 If the customer is an entrepreneur in accordance with Section 14 of the German Civil Code (BGB), the sole place of fulfillment for delivery and service as well as payment is the registered office of 2CP GmbH.
9.3 The European Commission provides a platform for online dispute resolution (OS), which you can find here:
EU Commission platform for online dispute resolution:
Consumers have the opportunity to use this platform to resolve their disputes.
With access to the event rooms of 2CP GmbH, customers and visitors recognize the validity of the following house rules regulated by private law:
Persons who are conspicuous by wearing fascist and / or inhuman emblems, brands and / or by fascist and / or inhuman statements, will be expelled from the event premises and receive an immediate ban!
Cutting, shooting or stabbing weapons are prohibited in the event rooms.
The making of photo, audio, video or other media recordings for commercial use in the facility without the express prior consent of 2CP GmbH is not permitted. We also ask in the sense of the gaming experience before the start of the game to hand over image and sound recording devices, especially cell phones.
Animals are not allowed in the event rooms for the safety of our customers and for their own protection.
Visitors who are
– are obviously under the excessive influence of drugs or alcohol,
– are suspected of having a contagious disease as defined by the Federal Epidemics Act or the Infection Protection Act or similar
security-threatening diseases, may be denied access to the premises. 6.
6. designated escape routes and doors may not be blocked or altered in any way in their function. All escape routes must
kept clear at all times, and escape doors may be opened only in an emergency.